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General FAQ

Do I have to pay sales tax?    
Sales tax will only apply to residents of the California. Tax will not be charged to addresses in other US states or on international orders. Please note that for international shipments custom's duties are the responsibility of the recipient.

How can I pay for my order?  
We accept Visa, MasterCard and Discover. We also accept checks and money orders. Orders paid by check will usually not be processed until the funds have been verified. If you are sending a check, please make the check payable to: Spring Wind Herbs, Inc.

Mail to:
Spring Wind Herbs, Inc.
2325 Fourth Street Suite 6
Berkeley, CA 94710

How much will my shipping charges be?    
During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you.  All shipping methods are charged according to the cost of the shipping per weight. For small orders USPS is often the most economical choice. The total cost of goods and the cost of shipping as well as sales taxes, if applicable, will be clearly displayed before checkout is completed.

How do I track my order?  
You will receive an order confirmation via email once we receive your order. If your order is shipped by UPS ground please allow six business days (i.e., days excluding Saturdays, Sundays and holidays) for delivery. If you have any questions about your order please contact us through email or telephone using the following information: 

Telephone: (510) 849-1820  (Monday through Friday 9-5 Pacific time).
Email: customerservice@springwind.com

What if I need to return my order?  
We at Spring Wind Herbs are proud of our products and guarantee your satisfaction. You may return the unused portion of any item for refund or credit within 15 days of receiving it. Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip. Please include a brief note explaining why you are returning the item so that we can continue to improve our products and service. After a return has been received, it will take 1-2 weeks to process. If you have used a credit card, refunds will be credited to your account. If you mailed a check or money order, a refund check will be mailed to you. We suggest you use UPS or insured Parcel Post for your protection when returning items.

What if we don't have all of the items in stock? 
If an item you ordered is out of stock you will be notified by email or telephone of the situation and given an option of canceling the out of stock item or back-ordering it.  For international orders, we will e-mail to notify you of the missing items and to confirm the balance of your order.

Questions about service or products
Telephone: (510) 849-1820  (Monday through Friday 9-5 Pacific time).
Email: customerservice@springwind.com  

Suggestions or problems related to our website should be sent to webmaster@springwind.com.